SHIPPING AND RETURNS

Shipping costs will be calculated automatically when placing the order if the buyer prepares the purchase on the golamifa.it website, otherwise they will be calculated by our customer service and communicated to the customer.

For large orders, customer service will inform you of any difference in shipping costs by e-mail.

Fresh products are shipped in Italy until Wednesday, in EUROPE until Tuesday. This is to avoid possible weekend overlaps and unnecessary stops at the courier warehouses. All other NON-perishable items are shipped every day from Monday to Friday.

As soon as the status of the order is "sent" an automatic e-mail will communicate the tracking of the shipment. We invite customers to register on the site to have access to the order history and to follow their progress.

Italy

Shipments in Italy are free for expenses over € 99. Delivery times in Italy are 24/72 hours from shipment, excluding Saturdays and Sundays and without counting any holidays. During the Christmas and Easter holidays and in the periods immediately preceding the delivery times may be longer.

Golamifa.it makes use of the collaboration of couriers DHL, GLS, TNT, FEDEX and SDA.

Specifically, the rates of shipments to Italy, San Marino and Vatican City:

Up to Kg. 5 €. 6,00
From 5 Kg. to 10 Kg €. 8,00
From 10 Kg. to 20 Kg €. 12,50
From 20 Kg. to 30 Kg. €. 17,50
From 30 Kg. to 40 Kg €. 24,00
From 40 Kg. to 50 Kg €. 28,00
From 50 Kg. onwars €. 85,50

EU

For abroad golamifa.it avails itself of the collaboration of FEDEX and DHL couriers. Delivery times for standard shipments are 48/72 hours for Europe. Remote areas could be served with longer lead times.

The cost of shipping in Europe and Extra UE (France, Germany, Belgium, England, Ireland, Republic of Wales, Luxembourg, Principality of Monaco, Holland, Netherlands, Portugal (except Azores and Madeira), Scotland, Wales, Spain, Austria , Northern Ireland) is:

Up to Kg. 10 €. 14,00
From 10 Kg. to 20 Kg €. 17,70
From 20 Kg. to 30 Kg €. 23,80
From 30 Kg. to 40 Kg €. 51,25
From 40 Kg. to 50 Kg €. 79,30
From 50 Kg. to 70 Kg €. 263,50
From 70 Kg. to 100 Kg €. 354,00
From 100 Kg. onwars €. 610,00

Extra UE

Outside Europe, delivery is always expressed in 72/96 hours (USA, Canada, Australia, Japan, China etc ....):

Any additional costs (Remote Areas Eg Greek Islands, Spanish Islands) will be communicated by customer care. For non-EU shipments (United States, Switzerland, Norway etc) the costs of import duties are charged to the customer and cannot be quantified a priori. It will be the duty of the customs officer to communicate the value.

DELIVERY

The courier will deliver the goods directly to the address indicated at the time of purchase. If the delivery does not take place successfully (in the event that the customer is absent at the time of delivery), the customer will be contacted by the forwarder who will deliver the next business day. After 48 hours, if the customer is still absent, the goods will be in storage up to a maximum of 10 days. golamifa.it is not responsible for any delays attributable to the fault of the courier; especially for perishable items (mozzarella, cheeses, fresh desserts etc.) golamifa.it cannot be held responsible for any delays due to factors not inherent to its organization.

Upon receipt of the package, we invite you to check:

• that the number of packages indicated on the waybill corresponds to the one delivered;

• that the package is intact and undamaged; any disputes must be reported to the courier by indicating on the waybill that you sign for collection, the wording Withdrawn subject to control, otherwise the package is considered delivered correctly.

Even if the packaging is intact, the goods must be checked within ten days of receipt. Any hidden anomalies must be reported in writing to the following email address: ordini@fmgservizi.it.

Any report beyond the aforementioned terms will not be taken into consideration. For each communication the customer assumes full responsibility for what is declared.

RETURNS POLICY

It is possible to request the return of the items, provided they are intact and in sealed packaging, directly from the "product return" section of the account created on the golamifa.it website

In case of breakage of the goods during transport, we invite you to keep the packaging and the damaged goods to allow the courier inspector to make the technical assessments and ascertain their responsibilities. Only and only in the presence of this circumstance, it will be possible to open a claim against the carrier who took charge of our goods.

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